Refund Policy

Domain Name Registrations

Once a domain registration is complete we are unable to provide you with a refund for any reason.

Web Hosting

We are able to fully refund hosting fees if a request is received within 14 days of your NEW hosting account being created if you’ve selected an annual billing cycle, and 7 days if you’ve selected a monthly billing cycle.

Partial refunds may be requested for annual services that are cancelled early, however we will calculate the refund based on the monthly rate, and not a pro-rata refund of the annual rate.
The calculation will be based thus: Refund Amount = Annual fee – (Monthly fee x Number of active months).
Partial refunds are not automatic. You must place a support request.

We do not provide refunds for hosting renewals.

If your account is terminated due to a violation of the Presshost® acceptable use policy NO refund will be provided.

Custom Web Hosting

Certain custom hosting packages have a minimum contract period. There is no refund on this service and we may also apply an early termination fee. This policy applies to all dedicated server setups and some VPS products.

If this policy applies to your service you will be notified when you make your initial enquiry.

SSL Certificates

Once an SSL certificate has been issued, we are unable to provide you with a refund for any reason.